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Hi!
First of all i want to say that(if you dont want many letters scroll to MAIN point):
1. I love the game
2. I really think that a good job should be paid well, so i dont mind spending( i have VIP11 in less then 6month playing)
3. Mostly i understang what game changes are bringing us and why they come to the game
4. Game support surprised me in a good way with responce speed and not using standart set of copypasted topic trobleshooting answers, as most games supports do
5. I was disappointed with all “chance to get” stuff after spending $1500+ on one pack with that chance and not getting it... ok, it is a matter of random, but mu conclusion is: buy only guaranteed stuff and forget wasted money
BUT:
some issues are really sattled smooth and fast... and in the same time too many issues are answered with “we forward your issue to gamedev team” and those issues usually die there.. i suppose when player is waiting for the game team responce it is too early to close the ticket(i take a mail with surway of support work as a hint that ticked is closed)
MAIN point, why I say SUPPORT IS CHEATING:
I had many posts on forum and asked support many times about some certain cards...(everyone is tired of that, i know, but those cards are really important for GvG, and GvG is a major thing in this game... and the fact that older players got those cards free and newer player cant even buy them - is a bad idea) and my last conversation with support made me mad!!
Support was convincing me that i can get Deepmoss Jaguar and Avatars in any pack and campaign level... i know that in not true and kept asking... several answers like “it is a really rare drop - go keep buying packs and stamina to gring campaign and you will be lucky one day”... i kept asking if it is true, and what are the chances.. i got same answers... in couple of rounds of my stubborness i got an answer with idea: “oh, there is no chance to get those cards at all. Sorry, forget it”
That is a Fraud!!!! You tell ppl: “go spend and wait for luck” and actually the chance is 0!!!!!
before that i got many other interesting FALSE info from support... one more example - i was told that avatars were avaible in 2016 for a short time and after removed... but i have allymates who started playing in 2017 and have those avatars... when i wrote that - no comments about false info
That is not a joke and not a thing to be ignored! I have all those mails and can provide screenshots... and yes, i reported that to Itunes support also
First of all i want to say that(if you dont want many letters scroll to MAIN point):
1. I love the game
2. I really think that a good job should be paid well, so i dont mind spending( i have VIP11 in less then 6month playing)
3. Mostly i understang what game changes are bringing us and why they come to the game
4. Game support surprised me in a good way with responce speed and not using standart set of copypasted topic trobleshooting answers, as most games supports do
5. I was disappointed with all “chance to get” stuff after spending $1500+ on one pack with that chance and not getting it... ok, it is a matter of random, but mu conclusion is: buy only guaranteed stuff and forget wasted money
BUT:
some issues are really sattled smooth and fast... and in the same time too many issues are answered with “we forward your issue to gamedev team” and those issues usually die there.. i suppose when player is waiting for the game team responce it is too early to close the ticket(i take a mail with surway of support work as a hint that ticked is closed)
MAIN point, why I say SUPPORT IS CHEATING:
I had many posts on forum and asked support many times about some certain cards...(everyone is tired of that, i know, but those cards are really important for GvG, and GvG is a major thing in this game... and the fact that older players got those cards free and newer player cant even buy them - is a bad idea) and my last conversation with support made me mad!!
Support was convincing me that i can get Deepmoss Jaguar and Avatars in any pack and campaign level... i know that in not true and kept asking... several answers like “it is a really rare drop - go keep buying packs and stamina to gring campaign and you will be lucky one day”... i kept asking if it is true, and what are the chances.. i got same answers... in couple of rounds of my stubborness i got an answer with idea: “oh, there is no chance to get those cards at all. Sorry, forget it”
That is a Fraud!!!! You tell ppl: “go spend and wait for luck” and actually the chance is 0!!!!!
before that i got many other interesting FALSE info from support... one more example - i was told that avatars were avaible in 2016 for a short time and after removed... but i have allymates who started playing in 2017 and have those avatars... when i wrote that - no comments about false info
That is not a joke and not a thing to be ignored! I have all those mails and can provide screenshots... and yes, i reported that to Itunes support also
and i also noticed that Amy has a record of cards being on 
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