Legendary : Game of Heroes Communication Policy

One of our goals at N3TWORK is to lead the industry in the quality of our dialogue with players around the games that we are making. We believe it’s important for players to be able to hear directly from us about the game and its direction and more importantly afford players the opportunity to openly and safely voice their opinion and share any feedback or ideas they may have.

As our first generally released game, Legendary : Game of Heroes, continues to grow we’re committed to providing a range of avenues of communication to aid in this objective. Below is a summary of all the communication channels and their intended purpose ­

Slack

Slack contains representatives (guild leaders) from close to 200 guilds and its main purpose is to equip these leaders with the information and guidance to improve their roles and maximize their ability to manage their guilds. As the group of leaders represented here is relatively small we’re also able to make members of the development team available directly in some cases to help answer questions.

Facebook

We use Facebook to broadly communicate with players information about upcoming events, new heroes and game features. Our Facebook page is viewed by thousands of players every day and, while we regularly review comments from players there, we are not able to answer questions directly in that forum.

Forum

By the end of August, our moderated forum will be live ­ the forum will be open to all players provide a more complete method for sharing and talking about ideas, opinions, game features & functionality as well as voting on ideas and interacting with the team at regular intervals to discuss the direction of the game. In the interim, we’ll continue to post important news and information on Facebook, within Slack, on the Web and within the in­game news feed.

Customer Service

Slack, Facebook and the Forum are NOT the places to address customer service related issues. If you have an issue with the game such as a bug, crash, abuse or other issue you should utilize the in­game support link. Starting this month, we will be providing more streamlined access to highlight any issues that you might encounter and filter that to the appropriate part of our company to ensure the most rapid response.

App Store & Google Play Reviews

We regularly review the comments on Apple’s App Store and Google’s Play Store, but we have a limited ability to respond other than within the reviews themselves. Especially if you’ve encountered an issue we would encourage you to contact customer service directly.

AMA

Every month we will schedule an AMA (ask me anything) where the team will respond to as many of our Legendary players questions as possible within a 1-2 hour period. This is one more way that we can connect with and better understand our player's insights and perspective.

Other in Game Channels

There are many channels to communicate within Legendary: Guild Chat, Invite Responses, Guild Names & Bios and Player Names & Bios. These in­game channels are read and used by all players (including minors) so please adhere to both Terms of Service and the communication guidelines & code of conduct below when posting to, or making changes to these.

Other off Game Channels

We occasionally will make members of the game team available on communication networks other than those listed above. These channels are utilized on an adhoc basis, but please adhere to the communication guidelines & code of conduct when interacting with other players or development team members.

Communication Guidelines & Code of Conduct

Whether communicating with game team representatives or other players through the game’s communication channels, it’s important for players to follow the below rules & guidelines:

  • We want a free exchange of ideas that can help the game grow in a positive direction, as such please share your ideas and thoughts with the game team and one another in a productive manner. This does not mean that everything has to always be roses and unicorns - we support the idea of passionate, but civil debate.
  • Discussions must remain on topic and must not single out and reference other players with the intention to harass, threaten or insult them, accuse them of cheating or question their in-game actions.
  • Do not represent that you speak on behalf of N3TWORK if you do not.
  • If you are engaging with a development team member in an “Off Game Channel”, you can verify the authenticity of the individual by contacting customer service. If you have an interaction with any member of our team that violates this code of conduct please do not hesitate to contact Customer Service.
  • Any communication, in any channel that is reported or observed that contains offensive language or material, encourages illegal game activity, recommends or discusses hacking, cheating, the use of any unauthorized mods or behavior that attempts to defraud Apple, Google or N3TWORK will be not tolerated and may result in immediate banning.
  • Players should not undertake or perform actions that actively work against the collaborative communication policy or attempt to negatively affect players in-game experience. While we want to always ensure you have a great experience, your use of Legendary : Game of Heroes is of your own volition and governed by our Terms of Service.
  • Consistently expressing yourself in a relatively toxic and or vitriolic manner is not encouraged and may be met with warnings and ultimately banishment from the forums if continued.
  • Attempting to control or manipulate the forum narrative through “bumping” posts or “necroing” old threads is not permitted.
  • Finally, to state the obvious - Harassment, bullying, any illegal activity or anything that might endanger the safety of any person, in any way, will result in immediate account suspension and reporting to the appropriate authorities. If you aware of any such activity, please report immediately via our In-Game Customer Service link and select the option “Abuse”.
  • Legendary : Game of Heroes Terms of Service

Punitive Measures

While we hope we won’t need to enforce the guidelines above in a punitive way, the following outline the process should that become necessary:

  • First time offenders will receive a light warning via direct message, email, inbox message, etc.
  • Second time offenders will receive a second warning.
  • Third time offenders will receive a seven day banishment from the group.
  • Fourth time offenders will receive a permanent banishment from the group.
  • Additional issues and/or offences may result in a ban on your in game account.

Once again, we want to reiterate our commitment to a continuing dialogue with our players and look forward to building a safe, productive and fun environment for all Legendary’s users.

Working...
X